Over 2 million library materials pass through the LORI Delivery system each year. Most items reach their destination without incident; however, some have substantial delays or are reported missing. The following list denotes the most common reasons for materials going astray during the delivery process:
The courier does not hold materials at its facility. All materials received by the courier are sorted the same day, and distributed to libraries the next delivery day. Undeliverable items are sent to OLIS, and non-LORI items are sent back to the sending library. To ensure the item in transit arrives in a timely manner, it is important to follow this checklist:
If a library receives a non-LORI item from a patron, the item must be dispositioned by the receiving library. Do not send non-LORI materials to OLIS for disposition; the materials will be returned to the sending library.
If a library deems the delivery vendor responsible for a missing item, use the Delivery Issues Report Form to report the incident.